A Taco Bell in Hialeah, Florida, has sparked controversy for refusing to serve English-speaking customers, a report says.
A video of an encounter between a customer trying to order food in English and a Taco Bell drive-thru employee who refused to take the customer’s order unless she ordered it in Spanish is going viral after the incensed customer put the clip online.
The incident occurred on Sept. 12, according to the irate customer.
In the video, the customer asks for a manager when the drive-thru employee refuses to respond in English.
According to the Miami Herald the situation just got worse from there:
“Do you have a manager here?”
“She is in her house sleeping,” the employee replied in Spanish in a dismissive tone. There was no one else to take the order, the employee claimed.
“Honey, I have a car behind you,” the employee says in Spanish and closes the window.
“Can you move please? I have an order behind you. There is no one who speaks English,” the woman tells Montgomery in the video and threatens to call the police.
“This is Hialeah, I’m sorry,” she said in Spanish.
Two other Taco Bell workers approached the drive thru window when they heard the altercation, but apparently they did not try to help the client.
“No more, papi,” the clerk said in Spanish to a man who was in the car with Montgomery and was trying to argue that they were in the United States.
Finally, they had to leave without making an order.
The customer even tried to call the Taco Bell store the next day and the manager merely said “thank you” and hung up.
For its part, the Taco Bell corporation apologized to the customer and said that the worker was fired — and may have been an illegal alien, anyway.
“This does not meet our customer service expectations,” Taco Bell said in a missive to the paper.
“We have worked quickly to resolve with the customer to ensure this doesn’t happen again,” a spokesperson added.
Hialeah is considered the most Hispanic infiltrated town in America. According to the Herald, 89 percent of the town’s resident speak Spanish as a first or second language and 94 percent consider themselves “Hispanic” or “Latino” instead of American.
Follow Warner Todd Huston on Twitter @warnerthuston.
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