Small Business Owner Handles Customer Complaint With Hilarious Style

Everyone knows what it’s like to have a bad day at work. Sometimes it’s your own fault, and sometimes it’s someone else who makes everything fall apart. The good folks at Liberty Bottleworks ran into one of “those” people this Christmas season when a customer became unhappy with their service.

The customer apparently became irate, emailing and leaving nasty voicemail messages for the employees who were not there to help solve her problem. Liberty Bottleworks’ co-founder responded to her complaints in unique fashion by going directly to the source and doing so in public, on the company’s Facebook page.



Perhaps this little run-in with some folks who are willing to defend themselves will encourage the online complainer to be a little bit more civil next time?


UPDATE: Here’s a little follow-up from Liberty Bottleworks… 

The views expressed in this opinion article are solely those of their author and are not necessarily either shared or endorsed by

About the author

Onan Coca

Onan is the Editor-in-Chief at Romulus Marketing and Bravera Holdings. He's also the managing editor at,, and the managing partner at You can read more of his writing at Eagle Rising.
Onan is a graduate of Liberty University (2003) and earned his M.Ed. at Western Governors University in 2012. Onan lives in Atlanta with his wife and their five wonderful children.

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