If you move to a country that with a different native language than your own, then you ABSOLUTELY need to learn the language of that land. As Americans, we would be expected to learn French if we moved to France, or Spanish if we moved to Spain, and so on….so why are so many people moving to America without ever bothering to learn English?
John Russo took his family to Panera Bread for lunch. His 6-year-old daughter has a healthy nut allergy, so John took precautions when ordering her food online, which is the easiest way for them to order. He asked for a grilled cheese and put careful, spelled out notes in the instruction area alerting them of the allergy. So there should not have been any reason for worry, right? Wrong!
The family arrived at their local Panera Bread in Natick, Massachusetts and picked up their meals, sat down, and began eating. Shortly after, his little girl said her sandwich tasted “weird” so Russo peeled back the bread to find a large smear of peanut butter rubbed across the sandwich.
The severely allergic child began vomiting and went into anaphylactic shock, and ws then airlifted to a nearby hospital where she received a shot of epinephrine which quite literally saved her life. She was then held over night so the doctors could monitor her health and ensure that her reaction had completely subsided.
So WHY did this happen? HOW did this happen?? The father carefully spelled out that she had the allergy, and even ordered an item from the menu that should have been completely nut-free.
The upset father couldn’t believe that despite his precaution, the restaurant still got his order wrong, he called up Panera Bread and demanded to speak to the manager.
When he asked the manager why there was peanut butter on his daughter’s grilled cheese sandwich, the manager said they had “language issues” in the kitchen.
The manager blamed the potentially deadly mistake on the immigrant cook’s inability to read English. Apparently, the immigrant read “peanut allergy” and thought it meant extra peanut butter on the grilled cheese sandwich.
Russo is not satisfied with the manager’s excuse. Even if that’s what happened, Panera Bread is putting people in the kitchen who are not able to safely identify food allergies. This is terrifying.
Russo is suing Panera Bread claiming the restaurant “engaged in unfair and deceptive business practices by adding peanut butter to the plaintiff’s grilled cheese sandwich knowing that she has a life-threatening peanut allergy.”
That’s right. Russo’s daughter almost died because Panera could care less as to whether their workers know basic english or not. This is outrageous!
I hope the Russo family wins this lawsuit!
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